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Optima Communications International Inc. is looking for a customer service agent.

Customer Service Agent Jobs in Canada: A customer service representative (CSR) – also known as an agent – works in a call or contact center, assisting clients with their problems. Customer service representatives (CSRs) are often known as agents. They can communicate with one another through a variety of channels, including phone, chat, email, and social media.

When customers have questions or complaints, customer service reps help them by answering their questions and giving them information about products and services. They also take and process orders and returns.

People sometimes say that they have a sales role because they help customers understand the products and answer questions about their reservations, among other things.

Job Description for a Customer Service Agent in Canada—Job Specifics

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Toronto, Ontario is the location.

salary of $19.00 per hour for 35 to 37 hours per week at an hourly rate of $19.00.

Conditions of employment: Employment on a long-term basis

is a full-time position.

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daytime, evening, early morning, and early evening.

Start date: It will begin as soon as it is possible.

Vacancies: There are 5 vacancies.

We are looking for a customer service representative who will be responsible for handling customer inquiries and complaints. As part of your responsibilities, you will be expected to process orders and modifications as well as escalate complaints through a variety of communication channels. To do well in this job, you must be able to keep your cool when dealing with angry customers and have experience with computers.

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A Customer Service Representative (CSR) is a person who provides services to customers. According to your responsibilities, you should always treat customers in a friendly, caring, and professional way.

responding to customer inquiries as soon as possible.

Customers are being communicated with through a variety of channels.

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Customers’ complaints should be acknowledged and resolved.

If you know everything there is to know about our products, you will be able to answer customers’ questions.

Orders, forms, applications, and requests are being processed.

It’s important for a business to keep track of all customer interactions, transactions, comments, and complaints.

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Communicating and coordinating with coworkers as needed is a requirement.

Feedback on the effectiveness of the customer service process is given to the customer.

taking charge of a group of junior customer service representatives.

Ensure that customers are satisfied and that they receive professional customer support.

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A Customer Service Representative (CSR) is a person who provides services to customers. Qualifications: A high school diploma, a general education degree, or an equivalent qualification.

The ability to remain calm in the face of stressed or upset customers.

Computers are something I’m comfortable with.

working knowledge of the customer service industry.

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Requirements for the position

Read on to learn more about what it takes to get a job as a customer service agent in Canada.

language bilingual

Job as a Customer Service Representative-Education

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In the absence of a college degree, a certificate, a diploma, or equivalent work experience,

experience ranging from seven months to less than a year.

Specific Capabilities

Respond to any complaints or concerns raised by customers.

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Customers’ questions and concerns are addressed, and information is provided.

How to Apply for a Customer Service Agent Position in Canada

Send an email to Cristina Longo@optima.net to request more information.

This job posting includes questions for the hiring manager to consider. When submitting your application, please answer the following questions:

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What is your legal working status in Canada at the present time?

advertised until the first day of July in 2022.

Important notice: The company that advertised this position on Job Bank did so directly to the public. Even though the Canadian government has taken steps to make sure the document is correct and reliable, it cannot guarantee that it is real.

 

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